Our Approach, Methodology & Expertise

Resilia offers an alternative to traditional rehabilitation providers through the rigour, experience and knowledge gained through our ongoing practice and research into evidence-based recovery from psychological injury.

Our interventions and intentions at Resilia, regardless of the scheme that we are working within, are aimed to improve the quality of life of individuals who are experiencing psychological injury or mental health issues.

We believe in, and advocate for, the health benefits of meaningful work, and we frequently engage in such discussions with Treating Practitioners. Working as a team with our customers (Insurers/Organisations) is one of the pillars of our success – as opposed to the more traditional linear Insurer / Rehabilitation Provider relationship.

Our Approach

We utilise a goal-based, positive psychology approach to our case management and identify and harness individual’s strengths to support their recovery. The foundations of all of Resilia’s interventions rely heavily on the principles of positive psychology. This is reflected in our communication and interaction with Injured Workers (and other stakeholders) whereby we are constantly reflecting on abilities, capacity and overall path to recovery (as opposed to disability and incapacity). This lends to a more positive experience being received by all. This philosophy underpins all of our rehabilitation work at Resilia and we find that in doing so we can assist Injured Workers with taking ownership of their recovery, recognising that recovery is possible and recognising what they can do as opposed to what they can’t do (ie capacity and strengths).


Our staff are trained in using the principles of positive psychology with all stakeholders in the process – including Injured Workers, Insurers, Treating Professionals and Employers. This lends to a more positive experience being received by all.

engaging the services of a specialist provider who possesses the necessary skills and expertise and which is undertaken by our senior psychologists, outcomes can be reached sooner and rehabilitation costs reduced.

Our Methodology

Informed by the current literature about mental illness, treatment and recovery expectations, and psychological well-being, our evidence-based methodology for service delivery underpins all of our interventions. We are constantly incorporating new research into our programs and services to ensure we continue to provide up to date and research-supported interventions.

Some of the areas of expertise which we draw upon to devise our own methodology for services include:

  • Psychological therapies – such as Cognitive behaviour therapy (CBT) and Acceptance and Commitment Therapy (ACT)
  • Positive Psychology
  • Clinical Psychology
  • Treatment and Best Practice Therapy Guidelines
  • Health Benefits of Work
  • Biopsychosocial Models of Health

Our Expertise

Resilia’s expertise is underpinned by our professional, dedicated and knowledgeable staff. We employ individuals with a variety of backgrounds in both Psychology and rehabilitation services, including the following disciplines:

  • Clinical Psychologists
  • Forensic Psychologists
  • Organisational Psychologists
  • Generalist Psychologists
  • Human Resource Practitioners
  • Rehabilitation Counsellors

All of our staff are closely supported on each case by our Senior Leadership Team, with specific areas of expertise drawn upon for individual cases as needed.

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1300 4 RESILIA (73745)


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1300 4 RESILIA (1300 47 37 45)

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Title Latitude Longitude
Melbourne, Craigieburn, Laverton, Frankston, Ringwood North, Noble Park, Geelong, St Kilda, Mornington -37.8136 144.9631
Sydney -33.8688 151.2093
Newcastle -32.9283 151.7817
Brisbane -27.4698 153.0251
Darwin -12.4634 130.8456
Perth -31.9505 115.8605