Our story began with the acknowledgement of the complexities of managing workplace psychological injury and recognition of the gap in the market for effective rehabilitation. Resilia was established, as one of a few Rehabilitation Providers, specialising in psychological rehabilitation in Australia. Resilia has grown to be a national provider of rehabilitation services for psychological injury claims across many divisions of health, recovery and compensation – including Workers’ Compensation (NSW, VIC, ACT and NT States and Comcare nationally), Life Insurance, Compulsory Third Party (CTP) and non-compensable / corporate workplace mental health.
Our difference includes a commitment to whole-person healing and our ability to offer an easy, transparent and effective process for employers ensures injured workers are provided with the emotional security, tools and resources to feel more confident in their return to work.
By engaging the services of a specialist provider who possesses the necessary skills and expertise and which is undertaken by our team of senior psychologists, return to work outcomes can be reached sooner and rehabilitation costs reduced.
Resilia is the product of 14 years of research into workplace psychological injury by one of Australia’s leaders in the field of workplace mental health and psychological injury, the Centre for Corporate Health (CFCH). The Centre for Corporate Health has developed strong relationships with both insurers and employers to assess, prevent and manage psychological injury in the workplace following world best practice principles. Having investigated over 8,000 workers’ compensation claims for psychological injury across both public and private sectors CFCH has developed an extensive knowledge of what the major causative factors are which contribute to workplace mental health issues and the submission of workers’ compensation claims for psychological injury.
In 2007, CFCH was engaged by a major insurer to undertake a formal review of a significant number of long term complex cases in order to identify why injured workers had not recovered from their psychological injury in a timely manner, as well as to develop a robust process to better manage psychological claims following best practice research. The result of this investigation was alarming; over half of these long term cases were either misdiagnosed or not in best practice treatment, or both. More often than not the reason for this was attributed to inadequate rehabilitation processes. CFCH then developed a holistic approach and early intervention model to managing psychological injury and were often called upon to help resolve complex, sensitive matters, to get Injured Workers back on track, and get return to work outcomes, which it did very successfully.
Following the development of such a best practice intervention model, Resilia was created, offering an alternative to traditional rehabilitation providers through the rigour, experience and knowledge that the Centre for Corporate Health brings to the process. Resilia obtained accreditation to operate as an AWRP by WorkCover NSW in December 2011, and has been actively providing such services since January 2012.
Now, Resilia has grown to be a national provider of rehabilitation services for psychological injury claims across many divisions of health, recovery and compensation – including Workers’ Compensation (NSW and NT States and Comcare), Life Insurance, Compulsory Third Party (CTP) and non-compensable / corporate workplace mental health. We assist Insurers, Private companies and Government organisations to not only prevent mental health concerns arising with their employees, but also to manage situations as they arise.